«Purchase & Licence»



Should I upgrade to Pianoteq version 8?
We strongly recommend this. Many instruments have been carefully revoiced in order to increase authenticity and playability. The new Classical Guitar is supported, and a fresh streamlined user interface displays the instruments and environments for a clear presentation of selected presets. You can read here about what is new in version 8.
I purchased my Pianoteq licence recently. Do I need to pay for the upgrade?
If you registered your Pianoteq licence for the first time after 1 November 2021, the upgrade to version 8 is free and automatic. Download from the user area.
How do I purchase the upgrade to Pianoteq version 8?
Log in to the user area and click on "Upgrades", or visit the online store and click on "Upgrade any version to Pianoteq 8".
If upgrading to version 8, which instruments are included?
You will keep the instrument packs that you have currently registered. These instruments will be upgraded as well. All the other instruments are available in demo mode for your evaluation.
I purchased an instrument pack but did not receive a download link. Why?
The optional instruments are already embedded in Pianoteq in demo mode. You can unlock any of these instruments by entering the specific instrument serial number in the user area. After that, update your licence in Pianoteq > Options > About > Update licence by clicking the "Quick Activation" button. Details on how to activate manually (offline) can be found here.
How do I order my software without a credit card?
During purchase, select PayPal as payment alternative. With PayPal you can transfer money from your bank account to your PayPal account and use it for purchases.
Will my licence be entitled to a free future upgrade?
Yes, all our products come with one year of free upgrades of the same product from the date of your first activation. You can read the complete sales conditions here:
English | French.
I lost the installation file that I downloaded after purchase. How do I download again?
Download again from the user area.
I purchased a licence. Why did I not receive an order confirmation?
Check your spam/junk folder if the email went there. If you have an email account at sbcglobal.net, att.net, pacbell.net or bellsouth.net then the email might be blocked by the mail server due to aggressive spam filtering. Sometimes emails can be delayed on the mail server. If you have not received the order confirmation within 6 hours, please contact us and provide an alternative email address.
How many instrument packs are included with Pianoteq?
As from 2019, all new purchases include a number of instrument packs as follows: Pianoteq Stage: 2, Pianoteq Standard: 3, Pianoteq Pro: 4. These can be selected, free of choice, during registration.
I chose the wrong instrument pack during registration. What can I do?
If you change your mind regarding any of the chosen instrument packs during registration, please contact us within 14 days. We will then change it for you.
Do you offer competitor crossgrade pricing?
No.
Do upgrades include free instrument packs?
As from 2019, if you upgrade your product from Pianoteq Stage to Standard, or from Pianoteq Standard to Pro, you get 1 additional instrument pack for free. If you upgrade from Pianoteq Stage to Pro, you get 2 additional instrument packs for free. You will be able to select these, free of choice, during registration.
How can I purchase a licence as a gift for someone?
You can purchase a licence for another person, and then let that person register the licence in his/her name and email address. After purchase, just forward the serial number you receive and the registration link: https://www.modartt.com/user_registration
How do I unlock or update my existing licence in the iOS app?
In the Pianoteq iOS app, go to Options > Instruments. There, press on the "Restore purchases" button. You may be asked to log in to your user account. Your app will then be updated, taking into account what products you have registered in your user account.
Is the iOS app for iPhone/iPad included with Pianoteq 8?
Yes. On your iOS device, download from the App Store.
What happens to my licence in the event that Modartt no longer exists?
In such a case we will provide all licence holders an unlocked copy of the software.