Customer care is important to us. We always listen to any remarks or suggestions on how to improve our products.

If you have any question, please follow these steps:

  1. Read the complete FAQ page
  2. Read the manuals: User manuals
  3. Watch our tutorials
  4. Visit the user forum

Understanding the theory of piano behaviour will help you using Pianoteq. You may wonder why the sound becomes this and that, why the adjustment of a certain parameter does not result in what you expected.

It is therefore of importance to read the manuals and the help texts in the interface to understand your new piano, because it is an "alive" instrument which responds to how you treat it, in front of your keyboard or by adjusting parameters.

Before proceeding to the contact form, please select which type of question you have: